Store support
Returns and warranty
ToadOps will publish the approved returns and hardware-warranty terms before orders open.
This implementation page is not final legal or commercial policy copy.
Before returning hardware
Customers should contact ToadOps before sending an item back so the team can confirm troubleshooting steps, return instructions and the appropriate delivery address.
Do not return batteries or restricted goods until ToadOps has confirmed the carrier and packaging requirements.
Order records
Order-item names, SKUs and prices are snapshotted at purchase so later catalog changes do not alter the customer’s order history.